Frequently Asked questions
To rent a seat on Get Hooptie, you must first create a Rider account. You will need a valid driver’s license or valid state-Issued ID, and be at least 18 years and older. Before you can book your first trip, you’ll go through a verification process by entering your driver’s license or state-issued ID as well as some additional information necessary to complete the profile. In almost all cases, your profile will be approved immediately, and will be set to book a seat for your next trip.
Rider may cancel a reservation and get a full refund up to 24 hours before the trip starts. If a trip is canceled within 24 hours a refund will still be issued but a cancelation and administrative fee will be charged. This is the same policy for the host – if a host cancels within 24 hours the host will be charged and the renter will receive a credit. Additionally, the host will be charged a cancelation and processing fee since it’s within 24 hours of the trip start time. Read Policy
Both host and rider are prohibited to smoke while they are riding together to their designated location. Read Policy