At GetHooptie, we are committed to providing a seamless and reliable carpooling experience for all our users. We understand that sometimes unforeseen circumstances may cause delays in pickup and drop-off times, which is why we have implemented a 15-minute window for such situations. This allows both the host and rider to plan their schedules accordingly and avoid any unnecessary inconvenience.
In order to ensure effective communication between the host and rider, our app includes an in-app messaging system that enables them to stay connected throughout the carpooling process. In the event that the host anticipates a delay exceeding 15 minutes, they are required to notify the rider via the in-app messaging system. Similarly, the rider must also notify the host via the messaging system if they anticipate being delayed beyond the agreed-upon 15-minute window. This enables both parties to adjust their schedules accordingly and avoid any confusion or frustration.
We believe that communication is key to a successful carpooling experience, and our in-app messaging system is designed to facilitate this. Our users can rely on GetHooptie to provide a reliable and efficient carpooling service that prioritizes their convenience and comfort. With our commitment to quality and our user-friendly platform, we are confident that GetHooptie will become the go-to carpooling app for anyone looking for a safe, reliable, and cost-effective transportation option.
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If you have any questions about this Policy, the practices of our Site, or your dealings with our Site, please contact us by email at support@GetHooptie.com